By the time executives get to high levels, they are good at making others feel confident in their judgment, even if there's no strong basis for the judgment.
Gary A. KleinMost corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations that we worry about.
Gary A. KleinMy research suggests that when people get rebuffed they become frustrated and angry, but they would do better to become curious about the reason for the rejection. I also found that people assume that others are like them, operating under the same knowledge, beliefs, constraints and priorities. This mirror assumption makes it easier to speculate about why others act in the way they do, but sometimes the mirror assumption is wrong.
Gary A. KleinPeople sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded to insights that are right in front of them.
Gary A. Klein