People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to perform our jobs differently. And so the decision aids and technologies can get in the way of insights!
Gary A. KleinYou need strategies that help rule things out. That's the opposite of saying, "This is what my gut is telling me; let me gather information to confirm it."
Gary A. KleinI worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring it, not thinking about it.
Gary A. KleinIf you mean, "My gut feeling is telling me this; therefore I can act on it and I don't have to worry," we say you should never trust your gut.
Gary A. KleinFirst, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their intentions and to prioritize what fits into the story versus secondary goals and issues. Third, there is possibly an artifact here - great storytellers can make their exploits and achievements sound very exciting and memorable. Successful leaders who are not good storytellers won't get the acknowledgement and appreciation they deserve.
Gary A. Klein