Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations that we worry about.

People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to perform our jobs differently. And so the decision aids and technologies can get in the way of insights!

Many business intuitions and expertise are going to be valuable; they are telling you something useful, and you want to take advantage of them.

There needs to be a certain structure to a situation, a certain predictability that allows you to have a basis for the intuition.

If a situation is very, very turbulent, it has low validity, and there's no basis for intuition.

Most corporate decisions aren't going to meet the test of high validity. But they're going to be way above the low-validity situations that we worry about.

People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded to insights that are right in front of them.