The best, most successful managers in the modern era are those who can keep a player happy even if he is not in the team. Given the size of the squads and the use of rotation nowadays, that's tougher than it's ever been.

Footballers are more likely to work better if they get a pat on their back from the boss. A knife in the back is never the answer.

My wife Danielle and I love travelling, different cultures and good weather.

Speaking Spanish and Japanese has opened doors in my career and helped me bridge cultural differences, both in my personal and business life. During my football career I realised quickly what difference language skills can make

We have got too many kids around the house to have a romantic meal at home. But Danielle is a ­fantastic cook. She does a brilliant ­lasagne, great roasts and a great chilli dish. She knows the way to my heart.

Every act of kindness is potent and lingers long in the heart of the recipient.

There's no in between-you're either good or bad. We were in between.