The only way to know how a complex system will behave-after you modify it-is to modify it and see how it behaves.

Statisticians, like artists, have the bad habit of falling in love with their models.

The business of the statistician is to catalyze the scientific learning process.

The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.

The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved.

Statistics is, or should be, about scientific investigation and how to do it better, but many statisticians believe it is a branch of mathematics. Now I agree that the physicist, the chemist, the engineer, and the statistician can never know too much mathematics, but their objectives should be better physics, better chemistry, better engineering, and in the case of statistics, better scientific investigation. Whether in any given study this implies more or less mathematics is incidental.

The management system which makes only a pretense of valuing employee involvement and encouraging employee empowerment merely breeds cynicism.