To find out what happens to a system when you interfere with it you have to interfere with it (not just passively observe it).

The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved.

The business of the statistician is to catalyze the scientific learning process.

The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.

Statisticians, like artists, have the bad habit of falling in love with their models.

To find out what happens to a system when you interfere with it you have to interfere with it (not just passively observe it).

One important idea is that science is a means whereby learning is achieved, not by mere theoretical speculation on the one hand, nor by the undirected accumulation of practical facts on the other, but rather by a motivated iteration between theory and practice.