No matter what the problem is, it's a people problem.

The Fundamental Regulator Paradox ... The task of a regulator is to eliminate variation, but this variation is the ultimate source of information about the quality of its work. Therefore, the better the job a regulator does the less information it gets about how to improve.

Experience doesn't necessarily teach anything.

No matter what the problem is, it's a people problem.

Newton was a genius, but not because of the superior computational power of his brain. Newton's genius was, on the contrary, his ability to simplify, idealize, and streamline the world so that it became, in some measure, tractable to the brains of perfectly ordinary men.

Consultancy can be too short; or too long.

In 1905, when you went motoring, you took your mechanic. Twenty-five years later, mass production revolutionized the role of the automobile, but buying a Ford wouldn't have made sense if everyone still needed a mechanic on board. In 1955, when you used your computer, you took your programmer. Twenty-five years later, mass production revolutionized the role of the computer, but buying a micro wouldn't have made sense if everyone still needed a programmer.