In 1905, when you went motoring, you took your mechanic. Twenty-five years later, mass production revolutionized the role of the automobile, but buying a Ford wouldn't have made sense if everyone still needed a mechanic on board. In 1955, when you used your computer, you took your programmer. Twenty-five years later, mass production revolutionized the role of the computer, but buying a micro wouldn't have made sense if everyone still needed a programmer.

If you don't care about quality, you can meet any other requirement.

The Fundamental Regulator Paradox ... The task of a regulator is to eliminate variation, but this variation is the ultimate source of information about the quality of its work. Therefore, the better the job a regulator does the less information it gets about how to improve.

Experience doesn't necessarily teach anything.

No matter what the problem is, it's a people problem.

In 1905, when you went motoring, you took your mechanic. Twenty-five years later, mass production revolutionized the role of the automobile, but buying a Ford wouldn't have made sense if everyone still needed a mechanic on board. In 1955, when you used your computer, you took your programmer. Twenty-five years later, mass production revolutionized the role of the computer, but buying a micro wouldn't have made sense if everyone still needed a programmer.

Consultancy can be too short; or too long.