The brave man, the real hero, quakes with terror, sweats, feels his very bowels betray him, and in spite of this moves forward to do the act he dreads.

September 11, 2001, revealed heroism in ordinary people who might have gone through their lives never called upon to demonstrate the extent of their courage.

And when I'd be reporting in Israel, Palestinians would say, the Jews they're not like us, and the Jews would say the same things about the Palestinians, they don't want what we want. And I never bought it as a reporter and I don't buy it as a novelist. I think, you know, the sound of somebody crying for their lost child sounds the same.

Write what you know. Every guide for the aspiring author advises this. Because I live in a long-settled rural place, I know certain things. I know the feel of a newborn lamb's damp, tight-curled fleece and the sharp sound a well-bucket chain makes as it scrapes on stone. But more than these material things, I know the feelings that flourish in small communities. And I know other kinds of emotional truths that I believe apply across the centuries.

Both my mum and dad were great readers, and we would go every Saturday morning to the library, and my sister and I had a library card when we could pass off something as a signature, and all of us would come with an armful of books.

...The hagaddah came to Sarajevo for a reason. It was here to test us, to see if there were people who could see that what united us was more than what divided us. That to be a human being matters more than to be a Jew or a Muslim, Catholic or Orthodox. p. 361

When you're writing non-fiction, you go as far as you can go, and then ethically you have to stop. You can't go. You can't suppose. You can't imagine. And I think there's something in human nature that wants to finish the story.