September 11, 2001, revealed heroism in ordinary people who might have gone through their lives never called upon to demonstrate the extent of their courage.

'You've got mail!' exclaims the cheery automaton at America Online. The flag on the mailbox icon waves invitingly on my computer screen. For a second, I'm 10 years old again, waiting for the postman's whistle to slice the stillness of an Australian afternoon.

...The hagaddah came to Sarajevo for a reason. It was here to test us, to see if there were people who could see that what united us was more than what divided us. That to be a human being matters more than to be a Jew or a Muslim, Catholic or Orthodox. p. 361

All the times, all the very many times, I had been forced to thwart and stifle my own nature seemed to gather together then, in that hot and dismal corridor. I heard a rushing sound in my head and felt a pressure in my breast, like floodwaters rising behind a flimsy dike. Before I knew I did it, the soup bowl was rising in my hand as if elevated by some supernatural force. Then, its yellow-gray contents were running down the nurse's pudgy face.

Even the classics that we read to our young children are full of wolves' fangs and burning ovens and bloody feet and ice shards piercing hearts. Even the New Testament climaxes with an act of unspeakable torture. Might as well just read to our kids from the Amnesty Annual Report and be done with it.

I took the T from Logan airport to Harvard Square. I hate driving in Boston. It's the traffic that drives me spare, and the absolutely terrible manners of the motorists. Other New Englanders refer to Massachusetts drivers as "Massholes.

And one of the things that I learned was you can't generalise at all about a woman in a veil. You can't think you know her story, because she will confound you over and over again. She may be an engineer or a diplomat or a doctor. Or she may be an unbelievable babe with bleached hair down to her waist.