Certainly I'm still mining my experiences as a journalist. I think it's no coincidence that all three of my novels basically are about how people act in a time of catastrophe. Do they go to their best self or their worst self?

...The hagaddah came to Sarajevo for a reason. It was here to test us, to see if there were people who could see that what united us was more than what divided us. That to be a human being matters more than to be a Jew or a Muslim, Catholic or Orthodox. p. 361

What's wrong with leading the way? We've played that role before, after all. We gave the world the secret ballot... that did so much to raise living standards and improve conditions for workers worldwide. We were a leader in extending to women the right to vote. We were barely a nation when we set the bar for bravery and sacrifice by common soldiers in foreign wars. We grew up out of racism and misogyny and homophobia to become a mostly tolerant, successful multicultural society. We did these great things because we know we are in it together. It is our core value as Australians.

It is human nature to imagine, to put yourself in another's shoes. The past may be another country. But the only passport required is empathy.

September 11, 2001, revealed heroism in ordinary people who might have gone through their lives never called upon to demonstrate the extent of their courage.

I knew I was going to be a journalist when I was eight years old and I saw the printing presses rolling at the Sydney newspaper where my dad worked as a proofreader.

Yes, it seems we've got this mutant gene in our human personality that makes us susceptible to this same kind of mistake over and over again. It's really uncanny how we build these beautiful multicultural edifices and then allow this switch to be flipped and everybody goes, 'Oh, the other, get them out of here.