The customer demands simplicity, that organizations organize around them. Easy to use is a customer tsunami ripping across the world. Ease of use and simplicity must now be at the heart of organizational strategy.

Beauty is highly desirable but simplicity and usefulness are the overwhelming fashion of our age. Just because it's beautiful does not mean it's useful.

Designing a website can be a bit like being a kid and inheriting a sweetshop. It's easy to get carried away. There are so many choices. A website can be like an attic that never fills up. Space is not the problem. Attention is.

In the marketplace, design is your greatest differentiator once everything becomes comparable in terms of technology and quality.

The customer demands simplicity, that organizations organize around them. Easy to use is a customer tsunami ripping across the world. Ease of use and simplicity must now be at the heart of organizational strategy.

What's the number-one thing people do on the Web? They read. Words and numbers are the raw material from which the vast majority of webpages are built. If reading is the primary activity on the Web, then readability is a primary function of Web design.

How do we professionally manage content? We don’t. We shouldn’t manage content in the same way that we shouldn’t manage technology. Content and technology are merely a means to an end. What is the end? The end is the task the customer wishes to complete. That is what we should manage.