Take my word for it: More people will like you if you believe that people are good until proven bad.

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test.

Steve Jobs has a saying that A players hire A players; B players hire C players; and C players hire D players. It doesn't take long to get to Z players. This trickle-down effect causes bozo explosions in companies.

You have to start with the basic premise that you need to know what your competition is doing.

Accept diversity and don't take any crap.

I learned how difficult it is to self-publish a book. It's complex, it's confusing, it's idiosyncratic.

To say that Windows 95 is just like the Mac is like finding a potato in the shape of Jesus and thinking you have witnessed the second coming