Simple and to the point is always the best way to get your point across.

Accept diversity and don't take any crap.

Enchantment can be done with writing but I think enchantment is basically a prospective or an operating system for life. That you can enchant a person who is assigning your airplane seat, your hotel room, your waiter, your waitress.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

It's a very valuable skill to succeed in life whether you work for a startup or a Fortune 500 company.

The Future belongs to those who can spread ideas.

The telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.