May your life be crowded with unexpected joys.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

May our adversities make us strong. May our victories make us wise. May our actions make us proud.

Tape record your parents' laughter

A racehorse that consistently runs just a second faster than another horse is worth millions of dollars more. Be willing to give that extra effort that separates the winner from the one in second place.

I've learned that it doesn't matter how your husband squeezes the toothpaste, the important thing is how he squeezes you.

Remember that creating a successful marriage is like farming: you have to start over again every morning.