Remember that a gesture of friendship, no matter how small, is always appreciated.
H. Jackson Brown, Jr.We're constantly striving for success, fame and comfort when all we really need to be happy is someone or some thing to be enthusiastic about.
H. Jackson Brown, Jr.The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
H. Jackson Brown, Jr.