Our character is what we do when we think no one is looking.

When lending people money, be sure their character exceeds their collateral.

Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michaelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson, and Albert Einstein.

It's not your job to get people to like you, it's your job to like people.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Don't do business with anyone who has a history of suing people.

I've learned that education, experience, and memories are three things that no one can take away from you.