In any communication, or in any situation which you cannot confront because it is exaggerating, hot or aggressive, just change your breath. Breathe through the lips instead of through the nostrils. Exhale always through the nostrils. Inhale through the rolled lips and make it slow and long. It will slow everything as required. It will increase your sensitivity. It will give you 10 times more projection over the person you are talking to.
Harbhajan Singh Yogi