Being able to make a sincere apology - one that says, "Yes, I get it; I screwed up. Your feelings make sense, and I'm taking this seriously" - is at the heart of being successful in leadership, parenting, and friendship, as well as our own integrity and self-worth. And the failure to apologize? Even a good relationship will suffer quietly - because we really feel it when someone won't take responsibility for what they said, or didn't say.
Harriet LernerThe more we seek exclusivity in friendship, the more it becomes obligatory and the less likely it is to fulfill the wonderful vision of what true friendship can be.
Harriet LernerIt's true that over-apologizing interrupts the flow of conversation and irritates the person who has to stop and offer reassurance, like, "No, it's fine, don't worry about it." But far greater than the challenge of toning down unnecessary "sorrys" is offering an apology when one is due.
Harriet Lerner