You'll always get the good news; it's how fast you get the bad news that counts.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction.

Good commanders look after their troops, and good troops look after their commanders.

If you walk backwards, you will never stub your toe.

Goals give you more than a reason to get up in the morning; they are an incentive to keep you going all day.

The annals of business are filled with stories of companies that thought they had it made and could milk their enterprises without having to bother about improving their products or services. It's amazing how fast they found their markets disappearing.