Hard work often leads to success. No work seldom does.

Staying in touch with contacts is as important as getting them in the first place.

We start out as pretty creative beings... Children let their imaginations take them to place they've never seen and do things that seem impossible. We encourage it as fun and playtime, but we should celebrate it as the potential for great discovery and accomplishment.

The cost of praising someone is nil - but every psychological study shows the payoff is huge.

It doesn't matter if they say you can't do it. It only matters if you say you can't.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Good intentions aren't enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone.