By the time you get a job, you know how to behave in a meeting or how to write a simple memo.

The audience is a big part of the show.

Human beings were human beings anatomically for several hundred thousand years, wandering around, hunting and gathering. And then suddenly, at the same time they started painting in caves they started multiplying.

When designers replaced the command line interface with the graphical user interface, billions of people who are not programmers could make use of computer technology.

Telecommuting has its advantages and it has its limits. I think we need to find that sweet spot in between where it helps the environment, it helps people, but it doesn't alienate us and it doesn't cause our organizations to fall apart by centrifugal force.

Back in the really early days, the men went out hunting, the women stayed home with the kids, and would hold the kid in one arm against the heart, so that's the left, and with the right arm they would throw. And it turns out you cannot make that calculation in real time. You have to have an algorithm set up. So these brain mechanisms evolved in order to do that, and when they evolved, the thing is that where there is a useful capability it often adapts to places it wasn't evolved for.

Attention is a limited resource, so pay attention to where you pay attention.