One thing we didn't know in 1996 is that it's very, very difficult, if not impossible, to sustain a culture with online advertising.

Technology no longer consists just of hardware or software or even services, but of communities. Increasingly, community is a part of technology, a driver of technology, and an emergent effect of technology.

There are actual communication systems being built to enable eye surgeons to get inside the eye, and vascular surgeons to get inside the arteries. You could see a social reaction in which people would want to regulate this technology because they are threatened by it, and thereby cause a lot of harm. There are several scenarios that are happening at once. The other scenario is that the Japanese are going for this in a big way.

By the time you get a job, you know how to behave in a meeting or how to write a simple memo.

Active people to revitalize what is really the root of democracy: citizens communicating with each other. Democracy is not just about voting, it's about citizens talking with each other about the issues which concern them. We've lost a great deal of that in the age of the mass media.

Advertising in the past has been predicated on a mass market and a captive audience.

I certainly think we're losing a lot of our connections with other people. I fear in my most pessimistic moments that the computer is simply another step down the road which we have already taken quite a few steps on. We're talking to each other on computers because we don't talk across the fence.