The Devil is in the details, but so is salvation.

Any one detail, followed through to its source, will usually reveal the general state of readiness of the whole organization.

Success teaches us nothing; only failure teaches.

The man in charge must concern himself with details. If he does not consider them important, neither will his subordinates.

Good ideas and innovations must be driven into existence by courage and patience.

What it takes to do a job will not be learned from management courses. It is principally a matter of experience, the proper attitude, and common sense — none of which can be taught in a classroom... Human experience shows that people, not organizations or management systems, get things done.

More than ambition, more than ability, it is rules that limit contribution; rules are the lowest common denominator of human behavior. They are a substitute for rational thought.