If you want to improve the organization, you have to improve yourself.

Just because you are CEO, don't think you have landed. You must continually increase your learning, the way you think, and the way you approach the organization. I've never forgotten that.

I wouldn't ask anyone to do anything I wouldn't do myself.

I pick up the details that drive the organization insane. But sweating the details is more important than anything else

I think innovation as a discipline needs to go back and get rethought and revived. There are so many models to talk about innovation, there are so many typologies of innovation, and you have to find a good innovation metric that truly captures the innovation performance of a company.

An important attribute of success is to be yourself. Never hide what makes you, you.

When I was president of the company, I said, 'Okay, I can do this - piece of cake.' Then when you are the CEO, the responsibilities multiply enormously because you worry about everything.