Success is never accidental.

I spend 90% of my time with people who don't report to me, which also allows for serendipity, since I'm walking around the office all the time. You don't have to schedule serendipity. It just happens.

What I love about New York is just the electricity I feel right away.

It's empowering to be asked to look at what's possible, not told how to do it.

I was fascinated with jeans, because you can impress your life upon the jeans you wear. The way you sit imprints on the jeans.

Meet customers where they are; question how to make the tools customers use more valuable.

I think Twitter is best when it sparks conversations elsewhere. To use YouTube and Facebook and all the tools we have available to us today to respond and also promote and answer and engage is awesome.