You should learn from your competitor, but never copy. Copy and you die.
Adopt and change before any major trends or changes.
When we have money, we start making mistakes.
The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.
A good job isn't something you go out and find, it's something you discover while you're working.
Don't even trust that you are able to unify what everyone is thinking; it is impossible