A peace talk is always difficult, always complicated.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

No matter what your current condition, how or where you grew up, or what education or training you feel you lack, you can be successful in your chosen endeavor. It is spirit, fortitude, and hardiness that matter more than where you start.

A leader should have higher grit and tenacity, and be able to endure what the employees can't.

In carrying out e-commerce, the most important thing is to keep doing what you are doing right now with passion, to keep it up.

If you view everyone as your enemies, everyone around you will be your enemies.

My dream was to set up my own e-commerce company. In 1999, I gathered 18 people in my apartment and spoke to them for two hours about my vision. Everyone put their money on the table, and that got us $60,000 to start Alibaba. I wanted to have a global company, so I chose a global name.