The only way to deliver to the people who are achieving is to not burden them with the people who are not achieving.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

Great companies foster a productive tension between continuity and change.

The secret to a successful retirement is to find your retirement sweet spot. The sweet spot is where your passions, what you do best, and what people will pay you to do overlap.

The people who don't have a great life are the ones who settle for a good one.

It may seem odd to talk about something as soft and fuzzy as "passion" as an integral part of a strategic framework. But throughout the good-to-great companies, passion became a key part of the Hedgehog Concept.

An organization is not truly great, if it cannot be great without you.