I'm not going to name anybody, but I think there are about five to 10 global institutions that will emerge as our primary competitors across the board. They're adjusting to this new world, like we are.

The question is how do you do it [more consumer protection] so that it actually works that way? And that takes analysis, and sometimes collaboration between government and business, to understand how that works.

All businesses tend to pass costs onto customers.

I speak to lots of people around the world, and no one would tell you that 25 basis points will make a difference to them.

I am not embarrassed to be a banker. I am not embarrassed to be in business.

If you can't use dividends, it's not a bad thing to give it back to your shareholders. They'll use it somewhere else.

A bank is a relationship. I can't desert you and expect to have a strong relationship afterward. If I told someone, "I know you've been buying milk from me and you need milk to survive. But the price is no longer $2 a gallon. It's going to be $40 a gallon. I'm going to bankrupt you." What do you guys think of me? You would hate us.