Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.