Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

We have 50,000 moments of truth every day.

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!

Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities.

A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.