Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities.

Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities.

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!

We have 50,000 moments of truth every day.

I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.