A design is intuitive when people just know what to do and they donโt have to go through any training to get there When a design is not intuitive, our attention moves away from what weโre trying to accomplish to how we can get the interface to accomplish what we want.
Jared SpoolAre you willing to take responsibility for your team's culture or do you treat it like the weather - something that happens to you?
Jared SpoolUsers scan a page looking for trigger words. If they find a trigger word, they click on it but if they donโt find it, they go to search. Thatโs the way it works on 99% of sites, although Amazon is an exception. Thatโs because Amazon has done a great job of training users to know that absolutely nothing on the home page is of any use.
Jared Spool