Human beings either function as individuals or as members of a pack. There's a switch inside us, deep in our spirit, that you can turn one way or the other. It's almost always the case that our worst behaviour comes out when we're switched to the mob setting. The problem with a lot of software designs is that they switch us to that setting.

It's possible, without taking sides or playing the statesman game, to reduce destruction simply by reducing the development of technology of destruction.

Digital technologies are setting down the new grooves of how people live, how we do business, how we do everything--and they're doing it according to the expectations of foolish utopian scenarios. We want free online experiences so badly that we are happy to not be paid for information that comes from us now or ever. That sensibility also implies that the more dominant information becomes in our economy, the less most of us will be worth.

If you're old enough to have a job and to have a life, you use Facebook exactly as advertised, you look up old friends.

The great thing about crummy software is the amount of employment it generates.

If we allow our self-congratulatory adoration of technology to distract us from our own contact with each other, then somehow the original agenda has been lost.

Emphasizing the crowd means de-emphasizing individual humans in the design of society, and when you ask people not to be people, they revert to bad, mob-like behaviors.