It's a lot easier to get your way if you have more than one way.

The average person's short-term memory can hold only five to seven bits of data at any one moment. If you put more items in, others fall out. The older you are, the more you have crammed into those memory circuits. Twenty-five-year-olds can remember things because they still have empty space. Some of us take our children to the supermarket in the hope they will remember why we are there.

Studies of people who report high well-being in their fifties and sixties indicate that they have lived lives that involved personal risks. They are not people whose lives have been calm and predictable. A life under tight control sometimes produces quiet desperation. High well-being is a life that has depth and quality. Risks, losses, problems, and tragedy add pain to a life. That pain becomes a teacher. We learn; the pain gives us no choice.

The journey toward the heart is always a journey home.

Learning how to respond to and master the process of change - and even to excel at it - is a critical leadership skill for the twenty-first century. Constant, rapid change will be a fact of life for all of us.

There is no way to live up to your full potential in life without losing lots of things. Yet there are people who believe you can go through a lifetime without losing anything, if you would just be more careful and more thoughtful. They actually believe that a child can get through elementary school without losing a jacket, but that's impossible unless the child is very repressed.

There are, of course, two kinds of suffering, that which has a reward and that which doesn't.