Learning how to respond to and master the process of change - and even to excel at it - is a critical leadership skill for the twenty-first century. Constant, rapid change will be a fact of life for all of us.

Intuition is a combination of insight and imagination that was once attributed to spiritual communication. Mathematicians call it 'fuzzy logic,' drawing conclusions from vague or subjective input. The mind becomes aware without the direct intervention of reasoning. Once you can imagine something you can begin the process of creating it. Executives use intuition to make many product, investment, and hiring decisions, even if they deny it. Success in business may depend on an accurate gut.

One of the things that adds tension to our lives is small frustrations. Losing car keys can give you a panic attack. Not being able to find a comb when you get out of the shower, losing scissors and nail clippers, can make you fight with your roommate. The problem is that we think that these things are not supposed to happen to us. And that's what makes us tense. We think we can avoid these frustrations by making ourselves and others be more careful. I like to take the opposite tack-to assume that these things are a part of life and that they will happen no matter what.

The best revenge is, of course, a good life. Enjoy yourself, be happy, be successful. It'll drive them crazy-or you can imagine it does. You'll feel so good you won't care.

The impression is that love is something that happens to you like magic. That love is something others do for you, but that you cannot do for yourself. Love is not something you wait for. Love doesn't just happen. Love is something you do. When you want love, give love. Moment to moment, you make the choice whether to give love and be loved.

You can speed up your life if you want to - that's easy. Winding down is what's hard.

There is no way to live up to your full potential in life without losing lots of things. Yet there are people who believe you can go through a lifetime without losing anything, if you would just be more careful and more thoughtful. They actually believe that a child can get through elementary school without losing a jacket, but that's impossible unless the child is very repressed.