Anger is a response that can lead to harm if we don't evaluate what we are upset about. Ask yourself what you are afraid of, as anger is almost always fear in disguise. If we think something or someone threatens us, we feel fear-fear that we are inadequate, that our lives are out of control, that things won't go our way. Then we fight. Find out what you're upset about. We rarely are upset for the reason we think.

Learning how to respond to and master the process of change - and even to excel at it - is a critical leadership skill for the twenty-first century. Constant, rapid change will be a fact of life for all of us.

Anger is a response that can lead to harm if we don't evaluate what we are upset about. Ask yourself what you are afraid of, as anger is almost always fear in disguise. If we think something or someone threatens us, we feel fear-fear that we are inadequate, that our lives are out of control, that things won't go our way. Then we fight. Find out what you're upset about. We rarely are upset for the reason we think.

People who think they know usually stopped thinking long ago.

Rush hour brings out the worst in some people. They make faces, gesture, yell, call names, bump you with their car, and lean on their horn over the slightest perception that they are right and you are wrong. If you take any of these signals seriously, you can be hurt every time you drive. If you cannot crack a joke within a few minutes of rear-ending someone on the freeway, don't go out there.

The best revenge is, of course, a good life. Enjoy yourself, be happy, be successful. It'll drive them crazy-or you can imagine it does. You'll feel so good you won't care.

Intuition is a combination of insight and imagination that was once attributed to spiritual communication. Mathematicians call it 'fuzzy logic,' drawing conclusions from vague or subjective input. The mind becomes aware without the direct intervention of reasoning. Once you can imagine something you can begin the process of creating it. Executives use intuition to make many product, investment, and hiring decisions, even if they deny it. Success in business may depend on an accurate gut.