A neighbor is a far better and cheaper alternative to government services.
Are we just going to be a crowd of voices, or are we going to be a crowd of hands?
If you dont tolerate any risk, you can never innovate.
We say that word [bureaucracy] with such contempt. But it's that contempt that keeps this thing that we own and we pay for as something that's working against us.
We have to make bureaucracy sexy.
You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens.