A lot of [bureaucratic] rules were created a long time ago when there were different challenges, and they are now causing negative side effects.

Are we just going to be a crowd of voices, or are we going to be a crowd of hands?

We cant do without government, but we do need it to be more effective.

Government is like a vast ocean and politics is the six-inch layer on top.

You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens.

We say that word [bureaucracy] with such contempt. But it's that contempt that keeps this thing that we own and we pay for as something that's working against us.

If you dont tolerate any risk, you can never innovate.