I think we ought to have a kindness year, or a kindness century.

I love the long grass coming up to meet the willows.

Always be nice to everyone in the firm on the way up. You never know who you may meet on the way down.

The memo's chief function ... is as a track-coverer, so that you can turn on someone six months later and snarl: 'Well, you should have known about it, I sent you a memo.

Meetings ... are rather like cocktail parties. You don't want to go, but you're cross not to be asked.

Although it is the biggest time-waster in office life, you must never underrate the importance of the memo. You will be judged by the volume of your paper work.

The aristocrat, when he wants to, has very good manners. The Scottish upper classes, in particular, have that shell-shocked look that probably comes from banging their heads on low beams leaping to their feet whenever a woman comes into the room. Aristocrats are also deeply male chauvinist, and ... on the whole they tend to be reactionary.