Emotions will either serve or master, depending on who is in charge.
Accuracy builds credibility.
The real problem is usually two or three questions deep. If you want to go after someone's problem, be aware that most people aren't going to reveal what the real problem is after the first question.
Measure your emotions. You don't need an atomic explosion for a minor point.
Ideas are information taking shape.
Success is 20% skills and 80% strategy. You might know how to read, but more importantly, what's your plan to read?