The word "tip" stands for "to insure promptness." So when should you give it? Up front,of course. Sophisticated people don't take chances on poor service, they insure good service.

Education must precede motivation.

Don't say, "If I could, I would." Say, "If I can, I will."

We’ve all got to worry some-but we can’t let it conquer us. Instead, let it alarm us.

Humility is a virtue; timidity is an illness.

We must not mistake kindness for weakness. Kindness isn't weak. Kindness is a certain type of strength.

It is the accumulative weight of our disciplines and our judgments that leads us to either fortune or failure.