Leaders instill purpose through their words and their actions. Their communications demonstrate a commitment to vision and mission, but their behaviors underscore its real importance. What a leader does is far more important than what he or she says. People want to see action and help achieve results.
John BaldoniThe roots of effective leadership lie in simple things, one of which is listening. Listening to someone demonstrates respect; it shows that you value their ideas and are willing to hear them.
John BaldoniLeadership is the behavior each of us exerts when we take responsibility for our actions and their consequences.
John BaldoniThree things a leader or manager should be thinking: What's happening? What's not happening? and What can I do to influence the outcome?
John BaldoniLeaders do not motivate per se. They create conditions for people to motivate themselves. They do it by communicating clearly, setting clear expectations, following through and recognizing performance.
John Baldoni