Communication comes with practice. As a leader you must speak the truth; listen for understanding; and learn from what you hear and do not hear.

Leadership is an active, living process. It is rooted in character, forged by experience, and communicated by example.

Three things a leader or manager should be thinking: What's happening? What's not happening? and What can I do to influence the outcome?

Leadership is the behavior each of us exerts when we take responsibility for our actions and their consequences.

People who believe in themselves and in a cause greater than themselves can achieve great things-as long as they have a well-intentioned leader to point them in the right direction.

Three leaders must do: be seen, be heard, be there. One, let people know you are around. Two, connect the dots between purpose and work and listen, listen, listen. Three, be available to do whatever the organization needs you to do. That's leadership.

Leaders do not motivate per se. They create conditions for people to motivate themselves. They do it by communicating clearly, setting clear expectations, following through and recognizing performance.