I tell a person, "If I could go home with you tomorrow and you and I could spend the day together from maybe 8:00 to 6:00, and we went out to a restaurant at 6:30, I could tell you with a high degree of accuracy how successful you're going to be." That's huge because I'm just going to look and see, what kind of attitude do you have, how do you relate to people, how well do you prioritize your life? I'm going to see all of those things in the process of a day.

It's better to prepare than to repair.

The position does not make you a leader. The title, the promotion, the fancy corner office do not make you a leader. No, it is relationships with people that are the foundation, the very heart of leadership. Have you ever worked for someone you didn't like? It's difficult, isn't it? On the other hand, the leader you will follow anywhere and everywhere is one you know cares about you, and values you. This person has your best interests at heart. It is the leader who comes alongside to help you improve and grow.

Leaders have two characteristics: first they are going somewhere, and second they are able to persuade other people to go with them.

The attitude of the leader affects the atmosphere of the office

I thought if I was open and honest, it would help the reader to get open and honest, and they also would realize sometimes when you write a book, people think you're an expert and that's not always true.

We don't mature momentarily, but over the long-term.