The single biggest way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders and continually develops them.

You win people's hearts by helping them grow personally.

If you want to make your mother happy, talk to her. If you want to make your father happy, listen.

When you face discouragement, you can do one of two things, and the one you choose will color your perspective. You can look at others to place the blame, or you can look at yourself to discover your opportunities. The choice is yours.

Transmit your vision emotionally by gaining credibility, demonstrating passion, establishing relationships and communicating a felt need. Transmit it logically by confronting reality, formulating strategy, accepting responsibility, celebrating victory and learning from defeat.

The rallying call to people is to give them hope. When you have hope, that's huge.

If you want to make a positive impact, no matter how far-reaching, start at home. Treat your family members like treasures.