We are so blessed, we get hundreds of emails a day that say, “John, I’ve worked this plan for one year and I can really see my growth.” So what I would love is for readers to do that for a year and then email me.

Most people use two totally different sets of criteria for judging themselves versus others. We tend to judge others according to their actions. It's very cut-and-dried. However, we judge ourselves by our intentions. Even if we do the wrong thing, if we believe our motives were good, we let ourselves off the hook. And we are often willing to do that over and over before requiring ourselves to change.

Personal and organizational effectiveness is proportionate to the strength of leadership.

If you're always at the head of the class, then you're in the wrong class.

You can change your life if you really want to. You can improve it, make it better. And it all starts with changing the way you think.

The key choices you make-apart from the natural talent you already have-will set you apart from others who have talent alone.

Don’t tell them what you’re going to do - that’s vision. Do what you are going to do – that’s culture.