Don’t tell them what you’re going to do - that’s vision. Do what you are going to do – that’s culture.

If we treat people as who they can become, they will be inspired to rise to the level of our expectations.

To remain a credible leader, I must always work first, hardest, and longest on changing myself. This is neither easy nor natural, but it is essential.

Maya Angelou observed you cant use up creativity. The more you use, the more you have. Sadly,too often creativity is smothered rather than nurtured. There has to be climate in which new ways of thinking,perceiving, questioning are encouraged.

I thought if I was open and honest, it would help the reader to get open and honest, and they also would realize sometimes when you write a book, people think you're an expert and that's not always true.

When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior.

Nothing speaks like results. If you want to build the kind of credibility that connects with people, then deliver results before you deliver a message. Get out and do what you advise others to do. Communicate from experience.