COMMUNICATION: If I had to pick a first rule of communication-the one practice above all others that opens the door to connecting with others-it would be to look for common ground. Too often people see communication as the process of transmitting massive amounts of information to other people. But that's the wrong picture. Communication is a journey. The more that people have in common, the better the chance that they can take that journey together.

The boss inspires fear; the leader inspires enthusiasm.

Be a river - not a reservoir.

When you are full of pride on the inside, it makes you stiff, stubborn, and creates strife with others.

People who blame others for their failures never overcome them. They simply move from problem to problem. To reach your potential, you must continually improve yourself, and you can't do that if you don't take responsibility for your actions and learn from your mistakes.

The harder you try to forget something, the more you think about it subconsciously.

To connect with people, be yourself, at your best.