The first important step in weathering failure is learning not to personalize it.
Positive thinking must be followed by positive doing.
You've got to love your people more than your position.
It's one thing to communicate to people because you believe you have something of value to say. It's another to communicate with people because you believe they have value.
I think that self-discipline has to be accompanied by passion.
If you show people how much you care and ask questions in a non threatening way, you'll be amazed by how much they'll tell you.