When your team questions your motives and methods, you have lost their trust and you will not be able to influence them.

Don't make your audience play Jeopardy. Giving your answer before asking the question puts your audience at a disadvantage. It will also reveal your biases. Make it clear what question you are trying to answer first. Then allow your audience to engage in answering the question too.

The clearer you are about why you want to accomplish a goal, the easier it will be to figure how to accomplish it.

One of the most wonderful things you can do in this world is forgive others. We are designed to have flaws and make mistakes. If we emulate God, we are led to forgive. Giving someone the ability to recapture their dignity can transform lives. Do it often.

If your team does not truly believe that you care about them, they will not follow you.

I'm the CEO. My job is to get out of the way. I work with smart people and trust they can accomplish their goals. So I make sure to focus on removing roadblocks for them and then resume getting out of their way.

Much of the world is focused on answers. This unfortunate. Situations change, the earth turns, and our needs fluctuate. Focusing on static answers puts one at a disadvantage. Empower yourself by searching for the right question as if it were a buried treasure and treasures will find you.